I was recently interviewed by Ken Burgin of Profitable Hospitality for his podcast on all issues related to the hospitality industry.
Ken wanted to find out about effective ways of dealing with conflict in the workplace.
The hospitality industry is one workplace where people work closely together for long periods of time and under stressful conditions. So of course this makes it ripe for workplace conflict and requires managers to step in and manage difficult interpersonal problems.
In this 30-minute interview I discuss:
- how to manage differences in relationship styles in the workplace
- how to effectively resolve conflict and differences in the workplace
- how to carefully manage different cultures, religions and personality styles between employees
- how to coach your employees to improve their relationships with each other
- the difference between passive, assertive and aggressive communication styles
- examples of different conflict scenarios and how to deal with them
Click below to listen the audio interview.
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